Ridgewood YMCA

Membership Representative Job Description

JOB TITLE: Membership Representative
LOCATION: Ridgewood, NJ
REPORTS TO: VP of Membership + Mission Advancement
DURATION: Part-Time (Non-Exempt)
SALARY: $16.50 per hour

OUR CULTURE: 
At the Ridgewood Y, our mission and core values come to life through our culture. Guided by our four pillars—caring, honesty, respect, and responsibility—we live our cause of strengthening communities with purpose and intentionality every day. As a nonprofit charitable organization, we have been committed to serving youth, adults, and families across Northern New Jersey and the Camp Bernie area since 1902, as part of the worldwide YMCA movement. Through programs focused on youth development, healthy living, and social responsibility, we create meaningful connections that build spirit, mind, and body for all. Our team is dependable, hardworking, and always ready to roll up our sleeves to get the job done. We believe in the power of diversity, collaboration, and showing up for one another—because together, we are stronger. If you’re looking to make a difference and be part of a mission-driven team, the Ridgewood Y is the place for you! The Ridgewood YMCA is an equal opportunity employer. We believe our strength lies in our diversity and are committed to being an inclusive organization. We welcome applicants from any and all walks of life.

BENEFITS:

  • Complimentary membership to the Ridgewood Y for you which includes access to pools, fitness centers, and group fitness classes
  • 25% discount on programming and events
  • Flexible work schedule
  • Retirement Savings & 403(b) Smart Account after eligibility requirements are met

POSITION SUMMARY:
As a Membership Representative, you’ll be the welcoming face of the Y—greeting members, guests, and program participants both in person and over the phone with warmth and care. You’ll help prospective members feel at home by providing informative tours and guiding them through the membership process, while maintaining a clean and inviting lobby space. By fostering meaningful connections among members and encouraging involvement in programs and volunteer opportunities, you’ll help strengthen our community. You’ll also handle membership questions and concerns with patience and professionalism, always ensuring YMCA policies are followed. This role is all about creating an inclusive, supportive environment where everyone feels valued and connected.

JOB FUNCTION:

  • Respond thoughtfully to the individual needs of each member and guest.
  • Provide excellent customer service in person and over the phone, helping to create a welcoming atmosphere that supports member retention.
  • Keeps the lobby area clean, organized, and inviting.
  • Conduct tours for prospective members and assist them with membership and program questions.
  • Build and nurture positive relationships with members and volunteers, encouraging connections within the Ridgewood Y community.
  • Create a sense of belonging by warmly welcoming, connecting with, and supporting members, while inviting them to participate and give back.
  • Handle and resolve membership questions and concerns promptly, and keep the supervisor informed of any unusual situations or unresolved issues.
  • Follow and apply all YMCA policies related to member services.
  • Ensure all visitors are properly checked in by scanning them into the Raptor Security system.
  • Perform additional duties as assigned.

QUALIFICATIONS:

  • Previous customer service, sales, or related experience.
  • CPR/AED and First Aid Certifications required within 90 days of hire.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community
  • Excellent interpersonal and problem-solving skills.
  • Basic knowledge of computers.
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WORK ENVIRONMENT AND PHYSICAL CONDITIONS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone.
  • The employee frequently is required to sit and reach, and must be able to move around the work environment.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
  • The noise level in the work environment is usually moderate.
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